Privacy Policy
Welcome to Clean Group’s website. This document outlines our commitment to protecting your privacy and managing your personal information responsibly. By accessing or using our website, located at https://www.clean-group.com.au/, you agree to adhere to this Privacy Policy.

We understand the significance of safeguarding your personal information and are committed to transparency in how it is collected, used, and protected. This policy is in alignment with Australian privacy laws and provides detailed insights into how we handle your data.

1. Terms and Conditions

We reserve the right to update, amend, or remove sections of this Privacy Policy at any time without prior notice. Any changes will be reflected on this page, and we encourage you to review this policy periodically. This Privacy Policy complements our website’s terms and conditions and does not apply to any third-party websites linked from our platform.

2. Collection of Personal Information

Personal information refers to data capable of identifying an individual, such as your name, email address, phone number, and other contact details. We collect this information only when it is knowingly and voluntarily submitted by users.

Examples of information collected include:

• Contact Information: When you fill out inquiry forms or contact us for services.
• Transactional Details: If you purchase a service or product through the website.
• Feedback or Correspondence: Communications with us regarding services or website-related inquiries.

Purpose of Collection:

• To provide you with requested services and information.
• To improve our offerings based on your feedback and inquiries.
• For record-keeping and administrative purposes.

We strictly adhere to applicable privacy laws to ensure your personal information is collected and used appropriately.

3. Use of Information

Your personal information is used for the primary purpose for which it was submitted or for related secondary purposes. These purposes include:

• Responding to inquiries and processing requests.
• Enhancing your user experience by tailoring our website and services to your preferences.
• Maintaining archives for legal, compliance, and backup purposes.

Note: Your personal information will not be used for purposes unrelated to the initial reason for submission without obtaining your consent, except as required by law.

4. Disclosure of Information

We take your privacy seriously and disclose personal information only under the following circumstances:

1. With Your Consent: Where you have explicitly agreed to share your data.
2. Legal Obligations: When required by law or in response to legal processes.
3. To Protect Rights and Safety: In cases where disclosure is necessary to identify, contact, or take legal action against individuals causing harm or infringing on our rights.
4. Third-Party Services: To trusted third-party providers who assist us in delivering services, such as payment processors, marketing agencies, or IT support. These parties are obligated to protect your information and use it solely for the agreed purpose.

5. Security Measures

We implement robust measures to protect your personal information from unauthorized access, misuse, or alteration. These include:

• Encryption: Securing data transmissions over the internet.
• Restricted Access: Limiting access to your personal information to authorized personnel only.
• Regular Updates: Reviewing and upgrading our security protocols to align with advancements in technology.

However, while we strive to secure your data, no method of transmission or storage is entirely foolproof. By using our site, you acknowledge this risk.

6. Use of Cookies

Cookies are small files stored on your device to enhance your browsing experience. Our website uses cookies to:

• Remember user preferences and settings.
• Collect anonymized analytics data for website performance.

You can disable cookies through your browser settings; however, some website features may not function optimally without them.

7. Access and Accuracy of Information

We are committed to maintaining accurate and up-to-date records of your personal information. If you believe the information we hold is incorrect or outdated, you may request corrections by contacting us. We will take reasonable steps to amend inaccuracies promptly.

8. Links to Third-Party Websites

Our website may contain links to external sites for your convenience. Please note that we are not responsible for the privacy practices or content of these third-party websites. We recommend reviewing their privacy policies before sharing personal information.

9. Handling Concerns and Queries

We take privacy-related concerns seriously. If you encounter any issues or have questions regarding our Privacy Policy, please reach out to us using the contact details below. We will investigate and address your concerns promptly.

Contact Information:

• Email: privacy@clean-group.com.au
• Phone: 02 91607469
• Mailing Address: Suite 1B, 189 Kent Street, Sydney NSW 2000, Australia

10. Further Information on Privacy

For more details on privacy rights in Australia, you can visit the Australian Federal Privacy Commissioner’s website.